Traditional Martial Art & Olympic Sport of Taekwondo, Keighley & Skipton

Experience ~ Enjoy ~ Excel

© All images copyright of Strike Taekwondo ®
®
PRIVACY NOTICE FOR OUR MEMBERS We   are   committed   to   respecting   your   privacy.   This   notice   is   to   explain   how   we   may   use   personal   information   we   collect   before,   during   and   after   your membership   with   us.   This   notice   applies   to   you   if   you   have   registered   to   become   or   are   a   member   of   our   club.   This   notice   explains   how   we   comply with   the   law   on   data   protection,   what   your   rights   are   and   for   the   purposes   of   data   protection   we   will   be   the   controller   of   any   of   your   personal information. References to we , our or us  in this privacy notice are in reference to all branches of Strike Taekwondo. We   have   appointed   a   Data   Protection   Officer   to   oversee   our   compliance   with   data   protection   laws.      Contact   details   are   set   out   in   the   "Contacting   us" section at the end of this privacy notice. 1.   PERSONAL INFORMATION WE MAY COLLECT FROM YOU Depending   on   the   type   of   membership   you   register   for   with   us,   you   may   initially   provide   us   with   or   we   may   obtain   personal   information   about   you, such as information regarding your: personal contact details that allows us to contact you directly such as name, title, email addresses and telephone numbers; date of birth; gender; membership start and end date; references and other information included in a CV or cover letter or as part of the application process for membership; records of your interactions with us such as telephone conversations, emails and other correspondence and your instructions to us; any   credit/debit   card   and   other   payment   details   you   provide   so   that   we   can   receive   payments   from   you   and   details   of   the   financial   transactions with you; [use   of   and   movements   through   our   online   portal,   passwords,   personal   identification   numbers,   IP   addresses,   user   names   and   other   IT   system identifying information;] records of your attendance at any events hosted by us; CCTV footage and other information obtained through electronic means such as swipecard and key fob records; images in video and/or photographic form and voice recordings; your marketing preferences so that we know whether and how we should contact you. identification documents such as passport and identity cards; details of next of kin, family members, coaches and emergency contacts; records   and   assessment   of   any   player   rankings,   grading   or   ratings,   competition   results,   details   regarding   [events/matches/games]   attended   and performance; any disciplinary and grievance information; 2.   SPECIAL CATEGORIES OF PERSONAL INFORMATION We may also collect, store and use the following “ special categories ” of more sensitive personal information regarding you: information about your race or ethnicity, religious beliefs and sexual orientation; information    about    your    health,    including    any    medical    condition,    health    and    sickness    records,    medical    records    and    health    professional information; biometric information about you, for example fingerprints, retina scans. We   may   not   collect   all   of   the   above   types   of   special   category   personal   information   about   you.   In   relation   to   the   special   category   personal   data   that   we do process we do so on the basis that the processing is necessary for reasons of substantial public interest, on a lawful basis; it is necessary for the establishment, exercise or defence of legal claims; it   is   necessary   for   the   purposes   of   carrying   out   the   obligations   and   exercising   our   or   your   rights   in   the   field   of   employment   and   social   security and social protection law; or based on your explicit consent. In the table below’ we refer to these as the “special category reasons for processing of your personal data”. We   may   also   collect   criminal   records   information   about   you.   For   criminal   records   history   we   process   it   on   the   basis   of   legal   obligations   or   based   on your explicit consent. 3.   WHERE WE COLLECT YOUR INFORMATION We   typically   collect   personal   information   about   our   members   when   you   apply   to   become   a   member   of   the   club,   you   register   an   account   with   us   at striketaekwondo.co.uk   when   you   purchase   any   services   or   products   we   offer ,    when   you   make   a   query   and/or   complaint   or   when   you   correspond   with us by phone, e-mail or in some other way. We also may collect personal information about you from any third party references you provide as part of the application process for membership. If   you   are   providing   us   with   details   of   referees,   next   of   kin,   beneficiaries,   family   members   and   emergency   contacts   they   have   a   right   to   know   and   to   be aware   of   how   what   personal   information   we   hold   about   them,   how   we   collect   it   and   how   we   use   and   may   share   that   information.      Please   share   this privacy   notice   with   those   of   them   whom   you   feel   are   sufficiently   mature   to   understand   it.     They   also   have   the   same   rights   as   set   out   in   the   Your   rights in relation to personal information ” section below. 4.   USES MADE OF THE INFORMATION The   table   below   describes   the   main   purposes   for   which   we   process   your   personal   information,   the   categories   of   your   information   involved   and   our lawful basis for being able to do this. For   some   of   your   personal   information   you   will   have   a   legal,   contractual   or   other   requirement   or   obligation   for   you   to   provide   us   with   your   personal information.      If   you   do   not   provide   us   with   the   requested   personal   information   we   may   not   be   able   to   admit   you   as   a   member   or   we   may   not   be   able   to properly   perform   our   contract   with   you   or   comply   with   legal   obligations   and   we   may   have   to   terminate   your   membership.      For   other   personal information   you   may   not   be   under   an   obligation   to   provide   it   to   us,   but   if   you   do   not   provide   it   then   we   may   not   be   able   to   properly   perform   our   contract with you. Where   you   have   given   us   your   consent   to   use   your   personal   information   in   a   particular   manner,   you   have   the   right   to   withdraw   this   consent   at   any time, which you may do by contacting us as described in the "Contacting us" section below. Please   note   however   that   the   withdrawal   of   your   consent   will   not   affect   any   use   of   the   data   made   before   you   withdrew   your   consent   and   we   may   still be   entitled   to   hold   and   process   the   relevant   personal   information   to   the   extent   that   we   are   entitled   to   do   so   on   bases   other   than   your   consent.     Withdrawing   consent   may   also   have   the   same   effects   as   not   providing   the   information   in   the   first   place,   for   example   we   may   no   longer   be   able   to provide certain member benefits to you. 5.   DIRECT MARKETING Email,   post   and   SMS   marketing :   from   time   to   time,   we   may   contact   you   by   email,   post   or   SMS   with   information   about   products   and   services   we believe you may be interested in. We   will   only   send   marketing   messages   to   you   in   accordance   with   the   marketing   preferences   you   set. You   can   then   let   us   know   at   any   time   that   you   do not   wish   to   receive   marketing   messages   by   emailing   us   at   lisa@striketaekwondo.co.uk.   You   can   also   unsubscribe   from   our   marketing   by   clicking   on the unsubscribe link in the marketing messages we send to you. 6.   DISCLOSURE OF YOUR PERSONAL INFORMATION We share personal information with the following parties: Any party approved by you. To   any   governing   bodies   or   regional   bodies   for   the   sports   covered   by   our   club:    to   allow   them   to   properly   administer   the   sports   on   a   local, regional and national level. The Government or our regulators : where we are required to do so by law or to assist with their investigations or initiatives. Police, law enforcement and security services : to assist with the investigation and prevention of crime and the protection of national security . 7.   TRANSFERRING YOUR PERSONAL INFORMATION INTERNATIONALLY The personal information we collect is not transferred to and stored in countries outside of the UK and the European Union. 8.   HOW LONG DO WE KEEP PERSONAL INFORMATION FOR? The   duration   for   which   we   retain   your   personal   information   will   differ   depending   on   the   type   of   information   and   the   reason   why   we   collected   it   from   you. However,   in   some   cases   personal   information   may   be   retained   on   a   long-term   basis:   for   example,   personal   information   that   we   need   to   retain   for   legal purposes   will   normally   be   retained   in   accordance   with   usual   commercial   practice   and   regulatory   requirements.      Generally,   where   there   is   no   legal requirement   we   retain   all   physical   and   electronic   records   for   a   period   of   6   years   after   your   last   contact   with   us   or   the   end   of   your   membership.     Exceptions to this rule are: CCTV records which are held for no more than 30 days unless we need to preserve the records for the purpose of prevention and detection of crime; Details regarding unsuccessful membership applicants where we hold records for a period of not more than 12 months; Information   that   may   be   relevant   to   personal   injury   or   discrimination   claims   may   be   retained   until   the   limitation   period   for   those   types   of   claims   has expired.      For   personal   injury   or   discrimination   claims   this   can   be   an   extended   period   as   the   limitation   period   might   not   start   to   run   until   a   long   time   after the event . It   is   important   to   ensure   that   the   personal   information   we   hold   about   you   is   accurate   and   up-to-date,   and   you   should   let   us   know   if   anything   changes, for example if you change your phone number or email address. You can contact us by using the details set out in the " Contacting us " section below. 9.   YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION You have the following rights in relation to your personal information: the right to be informed about how your personal information is being used; the right to access the personal information we hold about you; the right to request the correction of inaccurate personal information we hold about you; the right to request the erasure of your personal information in certain limited circumstances; the right to restrict processing of your personal information where certain requirements are met; the right to object to the processing of your personal information; the right to request that we transfer elements of your data either to you or another service provider; and the right to object to certain automated decision-making processes using your personal information . You   should   note   that   some   of   these   rights,   for   example   the   right   to   require   us   to   transfer   your   data   to   another   service   provider   or   the   right   to   object   to automated   decision   making,   may   not   apply   as   they   have   specific   requirements   and   exemptions   which   apply   to   them   and   they   may   not   apply   to personal   information   recorded   and   stored   by   us.      For   example ,    we   do   not   use   automated   decision   making   in   relation   to   your   personal   data.      However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights . Whilst   this   privacy   notice   sets   out   a   general   summary   of   your   legal   rights   in   respect   of   personal   information,   this   is   a   very   complex   area   of   law.   More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. To   exercise   any   of   the   above   rights,   or   if   you   have   any   questions   relating   to   your   rights,   please   contact   us   by   using   the   details   set   out   in   the "Contacting us" section below. If   you   are   unhappy   with   the   way   we   are   using   your   personal   information   you   can   also   complain   to   the   UK   Information   Commissioner’s   Office   or   your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first. 10.   CHANGES TO THIS NOTICE We   may   update   this   privacy   notice   from   time   to   time.   When   we   change   this   notice   in   a   material   way,   we   will   update   the   version   date   at   the   bottom   of this   page.   For   significant   changes   to   this   notice   we   will   try   to   give   you   reasonable   notice   unless   we   are   prevented   from   doing   so.   Where   required   by law we will seek your consent to changes in the way we use your personal information. 11.   CONTACTING US In   the   event   of   any   query   or   complaint   in   connection   with   the   information   we   hold   about   you,   please   email   lisa@striketaekwondo.co.uk   or   write   to   us   at: Strike Taekwondo, Unit F9 Keighley Business Centre, South Street, Keighley, BD21 1SY. Version dated 8 th  May 2018
Purpose   Personal information  used   Lawful basis   To administer any  membership  you have with us and managing  our relationship with you ,  including dealing with   payments   and   any support, service or  product enquiries made by you   All c ontact  and  membership  details ,  t ransaction and payment  information , r ecor ds of  your interactions with us,  and m arketing  preferences .     This is necessary to enable us to  properly  manage   and administer your membership  contract with us.         To arrange and manage any  contracts for the provision of any  services or products   Contact details ,  t ransaction and payment  information .     Records of your  interactions with us.    This is necessary to  enable us to properly  administer and perform any contract for the  provision of  any services and products you  have purchased from us.    To   send you information  which is  included within your membership  benefits package , including  details about   advanced ticke t  information, competitions and  events ,   partner offers and  discounts and any updates on  Taekwondo developments, news  and events, club updates.   Contact  and membership  details.   This is necessary to  enable us to properly  manage and administer your membership  contract with us.      To send you other   marketing  information we think you might  find useful or which you have  requested from us, including   our  newsletters,  information about  m embership, events, pr oducts  and informatio n about our  commercial partners   Contact details   and   m arketing preferences .   Where you have given us your explicit consent  to do so .   To a nswer your queries or  complaints   Contact details   and  r ecords of your  interactions with us    We have a legitimate interest to provide  complaint handling services to you in case  there are  any issues with your membership.   Retention of   records   All the personal  information we collect .   We have a legitimate interest in retaining  records whilst they may   be required in relation  to complaints or claims. We need to retain  records in order to properly administer and  manage your  membership   and run our club  and in some case s   we may have legal or  regulatory obligations to retain records.   We process   special cate gory personal data  on  the basis  of the   special category reasons for  processing of your personal data  referred to in  section 2 above .   For criminal records history we process it on  the basis of legal obligations or based on your  explicit consent.
© All images copyright of Strike Taekwondo ®

 Traditional Martial Art & Olympic Sport of Taekwondo, Keighley & Skipton

Experience ~ Enjoy ~ Excel

®
PRIVACY NOTICE FOR MEMBERS
We   are   committed   to   respecting   your   privacy.   This   notice   is   to   explain   how we   may   use   personal   information   we   collect   before,   during   and   after   your membership   with   us.   This   notice   applies   to   you   if   you   have   registered   to become   or   are   a   member   of   our   club.   This   notice   explains   how   we   comply with   the   law   on   data   protection,   what   your   rights   are   and   for   the   purposes   of data protection we will be the controller of any of your personal information. References   to   we ,   our   or   us    in   this   privacy   notice   are   in   reference   to   all branches of Strike Taekwondo. We   have   appointed   a   Data   Protection   Officer   to   oversee   our   compliance with   data   protection   laws.      Contact   details   are   set   out   in   the   "Contacting   us" section at the end of this privacy notice. 1.   PERSONAL INFORMATION WE MAY COLLECT FROM YOU Depending   on   the   type   of   membership   you   register   for   with   us,   you   may initially   provide   us   with   or   we   may   obtain   personal   information   about   you, such as information regarding your: personal   contact   details   that   allows   us   to   contact   you   directly   such   as name, title, email addresses and telephone numbers; date of birth; gender; membership start and end date; references   and   other   information   included   in   a   CV   or   cover   letter   or as part of the application process for membership; records   of   your   interactions   with   us   such   as   telephone   conversations, emails and other correspondence and your instructions to us; any   credit/debit   card   and   other   payment   details   you   provide   so   that we    can    receive    payments    from    you    and    details    of    the    financial transactions with you; [use    of    and    movements    through    our    online    portal,    passwords, personal   identification   numbers,   IP   addresses,   user   names   and   other IT system identifying information;] records of your attendance at any events hosted by us; CCTV    footage    and    other    information    obtained    through    electronic means such as swipecard and key fob records; images in video and/or photographic form and voice recordings; your   marketing   preferences   so   that   we   know   whether   and   how   we should contact you. identification documents such as passport and identity cards; details    of    next    of    kin,    family    members,    coaches    and    emergency contacts; records   and   assessment   of   any   player   rankings,   grading   or   ratings, competition      results,      details      regarding      [events/matches/games] attended and performance; any disciplinary and grievance information; 2.   SPECIAL CATEGORIES OF PERSONAL INFORMATION We   may   also   collect,   store   and   use   the   following   special   categories ”   of more sensitive personal information regarding you: information about your race or ethnicity, religious beliefs and sexual orientation; information   about   your   health,   including   any   medical   condition,   health and    sickness    records,    medical    records    and    health    professional information; biometric    information    about    you,    for    example    fingerprints,    retina scans. We   may   not   collect   all   of   the   above   types   of   special   category   personal information   about   you.   In   relation   to   the   special   category   personal   data   that we do process we do so on the basis that the   processing   is   necessary   for   reasons   of   substantial   public   interest, on a lawful basis; it   is   necessary   for   the   establishment,   exercise   or   defence   of   legal claims; it   is   necessary   for   the   purposes   of   carrying   out   the   obligations   and exercising   our   or   your   rights   in   the   field   of   employment   and   social security and social protection law; or based on your explicit consent. In   the   table   below’   we   refer   to   these   as   the   “special   category   reasons   for processing of your personal data”. We   may   also   collect   criminal   records   information   about   you.   For   criminal records   history   we   process   it   on   the   basis   of   legal   obligations   or   based   on your explicit consent. 3.   WHERE WE COLLECT YOUR INFORMATION We   typically   collect   personal   information   about   our   members   when   you apply   to   become   a   member   of   the   club,   you   register   an   account   with   us   at striketaekwondo.co.uk   when   you   purchase   any   services   or   products   we offer ,    when   you   make   a   query   and/or   complaint   or   when   you   correspond with us by phone, e-mail or in some other way. We   also   may   collect   personal   information   about   you   from   any   third   party references you provide as part of the application process for membership. If   you   are   providing   us   with   details   of   referees,   next   of   kin,   beneficiaries, family   members   and   emergency   contacts   they   have   a   right   to   know   and   to be   aware   of   how   what   personal   information   we   hold   about   them,   how   we collect   it   and   how   we   use   and   may   share   that   information.      Please   share   this privacy   notice   with   those   of   them   whom   you   feel   are   sufficiently   mature   to understand   it.     They   also   have   the   same   rights   as   set   out   in   the   Your   rights in relation to personal information ” section below. 4.   USES MADE OF THE INFORMATION The   table   below   describes   the   main   purposes   for   which   we   process   your personal   information,   the   categories   of   your   information   involved   and   our lawful basis for being able to do this. For   some   of   your   personal   information   you   will   have   a   legal,   contractual   or other   requirement   or   obligation   for   you   to   provide   us   with   your   personal information.        If    you    do    not    provide    us    with    the    requested    personal information   we   may   not   be   able   to   admit   you   as   a   member   or   we   may   not   be able    to    properly    perform    our    contract    with    you    or    comply    with    legal obligations   and   we   may   have   to   terminate   your   membership.      For   other personal   information   you   may   not   be   under   an   obligation   to   provide   it   to   us, but   if   you   do   not   provide   it   then   we   may   not   be   able   to   properly   perform   our contract with you. Where   you   have   given   us   your   consent   to   use   your   personal   information   in a   particular   manner,   you   have   the   right   to   withdraw   this   consent   at   any   time, which   you   may   do   by   contacting   us   as   described   in   the   "Contacting   us" section below. Please   note   however   that   the   withdrawal   of   your   consent   will   not   affect   any use   of   the   data   made   before   you   withdrew   your   consent   and   we   may   still   be entitled   to   hold   and   process   the   relevant   personal   information   to   the   extent that    we    are    entitled    to    do    so    on    bases    other    than    your    consent.      Withdrawing   consent   may   also   have   the   same   effects   as   not   providing   the information   in   the   first   place,   for   example   we   may   no   longer   be   able   to provide certain member benefits to you. 5.   DIRECT MARKETING Email,   post   and   SMS   marketing :   from   time   to   time,   we   may   contact   you   by email,   post   or   SMS   with   information   about   products   and   services   we   believe you may be interested in. We    will    only    send    marketing    messages    to    you    in    accordance    with    the marketing   preferences   you   set.   You   can   then   let   us   know   at   any   time   that you    do    not    wish    to    receive    marketing    messages    by    emailing    us    at lisa@striketaekwondo.co.uk.   You   can   also   unsubscribe   from   our   marketing by   clicking   on   the   unsubscribe   link   in   the   marketing   messages   we   send   to you. 6.   DISCLOSURE OF YOUR PERSONAL INFORMATION We share personal information with the following parties: Any party approved by you. To    any    governing    bodies    or    regional    bodies    for    the    sports covered   by   our   club:    to   allow   them   to   properly   administer   the   sports on a local, regional and national level. The   Government   or   our   regulators :   where   we   are   required   to   do   so by law or to assist with their investigations or initiatives. Police,   law   enforcement   and   security   services :   to   assist   with   the investigation   and   prevention   of   crime   and   the   protection   of   national security . 7.                     TRANSFERRING       YOUR       PERSONAL       INFORMATION INTERNATIONALLY The   personal   information   we   collect   is   not   transferred   to   and   stored   in countries outside of the UK and the European Union. 8.   HOW LONG DO WE KEEP PERSONAL INFORMATION FOR? The    duration    for    which    we    retain    your    personal    information    will    differ depending   on   the   type   of   information   and   the   reason   why   we   collected   it from   you.   However,   in   some   cases   personal   information   may   be   retained   on a   long-term   basis:   for   example,   personal   information   that   we   need   to   retain for    legal    purposes    will    normally    be    retained    in    accordance    with    usual commercial   practice   and   regulatory   requirements.      Generally,   where   there   is no   legal   requirement   we   retain   all   physical   and   electronic   records   for   a period    of    6    years    after    your    last    contact    with    us    or    the    end    of    your membership.  Exceptions to this rule are: CCTV   records   which   are   held   for   no   more   than   30   days   unless   we   need   to preserve the records for the purpose of prevention and detection of crime; Details    regarding    unsuccessful    membership    applicants    where    we    hold records for a period of not more than 12 months; Information   that   may   be   relevant   to   personal   injury   or   discrimination   claims may   be   retained   until   the   limitation   period   for   those   types   of   claims   has expired.        For    personal    injury    or    discrimination    claims    this    can    be    an extended   period   as   the   limitation   period   might   not   start   to   run   until   a   long time after the event . It   is   important   to   ensure   that   the   personal   information   we   hold   about   you   is accurate   and   up-to-date,   and   you   should   let   us   know   if   anything   changes, for   example   if   you   change   your   phone   number   or   email   address.   You   can contact us by using the details set out in the " Contacting us " section below. 9.   YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION You have the following rights in relation to your personal information: the   right   to   be   informed   about   how   your   personal   information   is   being used; the right to access the personal information we hold about you; the   right   to   request   the   correction   of   inaccurate   personal   information we hold about you; the   right   to   request   the   erasure   of   your   personal   information   in   certain limited circumstances; the   right   to   restrict   processing   of   your   personal   information   where certain requirements are met; the right to object to the processing of your personal information; the   right   to   request   that   we   transfer   elements   of   your   data   either   to you or another service provider; and the   right   to   object   to   certain   automated   decision-making   processes using your personal information . You   should   note   that   some   of   these   rights,   for   example   the   right   to   require us   to   transfer   your   data   to   another   service   provider   or   the   right   to   object   to automated     decision     making,     may     not     apply     as     they     have     specific requirements   and   exemptions   which   apply   to   them   and   they   may   not   apply to   personal   information   recorded   and   stored   by   us.      For   example ,    we   do   not use   automated   decision   making   in   relation   to   your   personal   data.      However, some   have   no   conditions   attached,   so   your   right   to   withdraw   consent   or object to processing for direct marketing are absolute rights . Whilst   this   privacy   notice   sets   out   a   general   summary   of   your   legal   rights   in respect   of   personal   information,   this   is   a   very   complex   area   of   law.   More information    about    your    legal    rights    can    be    found    on    the    Information Commissioner’s website at https://ico.org.uk/for-the-public/. To   exercise   any   of   the   above   rights,   or   if   you   have   any   questions   relating   to your   rights,   please   contact   us   by   using   the   details   set   out   in   the   "Contacting us" section below. If   you   are   unhappy   with   the   way   we   are   using   your   personal   information   you can   also   complain   to   the   UK   Information   Commissioner’s   Office   or   your local   data   protection   regulator.   We   are   here   to   help   and   encourage   you   to contact us to resolve your complaint first. 10.   CHANGES TO THIS NOTICE We   may   update   this   privacy   notice   from   time   to   time.   When   we   change   this notice   in   a   material   way,   we   will   update   the   version   date   at   the   bottom   of   this page.    For    significant    changes    to    this    notice    we    will    try    to    give    you reasonable   notice   unless   we   are   prevented   from   doing   so.   Where   required by   law   we   will   seek   your   consent   to   changes   in   the   way   we   use   your personal information. 11.   CONTACTING US In   the   event   of   any   query   or   complaint   in   connection   with   the   information   we hold   about   you,   please   email   lisa@striketaekwondo.co.uk   or   write   to   us   at: Strike    Taekwondo,    Unit    F9    Keighley    Business    Centre,    South    Street, Keighley, BD21 1SY. Version dated 8 th  May 2018
Purpose   Personal information  used   Lawful basis   To administer any  membership  you have with us and managing  our relationship with you ,  including dealing with   payments   and   any support, service or  product enquiries made by you   All c ontact  and  membership  details ,  t ransaction and payment  information , r ecor ds of  your interactions with us,  and m arketing  preferences .     This is necessary to enable us to  properly  manage   and administer your membership  contract with us.         To arrange and manage any  contracts for the provision of any  services or products   Contact details ,  t ransaction and payment  information .     Records of your  interactions with us.    This is necessary to  enable us to properly  administer and perform any contract for the  provision of  any services and products you  have purchased from us.    To   send you information  which is  included within your membership  benefits package , including  details about   advanced ticke t  information, competitions and  events ,   partner offers and  discounts and any updates on  Taekwondo developments, news  and events, club updates.   Contact  and membership  details.   This is necessary to  enable us to properly  manage and administer your membership  contract with us.      To send you other   marketing  information we think you might  find useful or which you have  requested from us, including   our  newsletters,  information about  m embership, events, pr oducts  and informatio n about our  commercial partners   Contact details   and   m arketing preferences .   Where you have given us your explicit consent  to do so .   To a nswer your queries or  complaints   Contact details   and  r ecords of your  interactions with us    We have a legitimate interest to provide  complaint handling services to you in case  there are  any issues with your membership.   Retention of   records   All the personal  information we collect .   We have a legitimate interest in retaining  records whilst they may   be required in relation  to complaints or claims. We need to retain  records in order to properly administer and  manage your  membership   and run our club  and in some case s   we may have legal or  regulatory obligations to retain records.   We process   special cate gory personal data  on  the basis  of the   special category reasons for  processing of your personal data  referred to in  section 2 above .   For criminal records history we process it on  the basis of legal obligations or based on your  explicit consent.